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Shipping
What are the delivery times?
Shipping usually takes between 2 - 4 business days. We do our best to ensure that there are no delivery delays.
Do I have to pay shipping costs?
From a purchase value of €49.99, shipping is free throughout Germany. Below this value, shipping costs of €4.99 apply.
My Order
How can I cancel an order?
Simply contact us via email to cancel your order.
How can I track my order?
After purchasing a product, you will receive a purchase confirmation via email. In this, you will find information about your DHL tracking number.
Product
How does the return process work?
After receiving the goods, you have a 14-day right of withdrawal. Please fill out the cancellation form and send it to our email address. We will then send you a return label. For purchases over €49.99, the return is free for you!
What can I do if I receive a wrong or defective product?
You can inform us about this via the contact form and exchange the item or receive a refund. There are no additional costs for you.
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